Rental Terms

These General Terms and Conditions form the rental agreement between WeOneRent SL, CIF B22809552, registered at Calle Agua 11, 03006 Alicante, Spain (the "Lessor", "WeOneRent", "we") and the person named in the booking (the "Client", "you"). The "Vehicle" is the car described in your booking confirmation.

The agreement applies from the moment you complete a booking on weonerent.es, by phone or by WhatsApp, and covers the entire rental: delivery of the car, the rental period itself, and the return. By confirming a booking you declare that the information you provided is accurate, that you have read and accepted these terms, and that you understand them. If anything is unclear, our team answers questions 24/7 in English, Spanish, German, Russian and Ukrainian before you pay.

You also give consent for amounts that you owe under this agreement to be charged to your bank card during or after the rental. This consent is limited by one important rule that protects you: we only ever charge documented amounts, and every charge is accompanied by an itemised invoice with evidence (see Section 12 and Section 19). We never charge first and explain later.

To rent a car from WeOneRent you need to meet four simple requirements:

• Driving licence. A valid driving licence recognised in Spain, held for a minimum of 2 years. EU and UK plastic licences are accepted as they are. If your licence is not in the Latin alphabet, please bring an International Driving Permit or an official translation together with your national licence - Spanish traffic police may ask for it.
• Age. You must be at least 21 years old. Drivers aged 21 to 24 pay a small daily surcharge, and drivers aged 75 and over pay a one-time surcharge; both are shown upfront in the booking widget and explained in Section 20. There are no hidden age rules beyond that.
• Identity document. A passport or national ID card. Spanish law requires us to verify and record the identity of every driver.
• Payment guarantee. A bank card in your own name, or, if you prefer, one of our alternative guarantee methods: a cash deposit at handover or a bank transfer before pickup (see Section 8). A credit card is not required.

Only drivers listed in the rental agreement may drive the Vehicle. Adding a driver takes one minute and can be done at booking or at handover. If the main driver or any additional driver does not meet these requirements at handover, we may refuse the rental; in that case the no-show rule of Section 17 applies.

We hand the car to you personally: at the airport, at your hotel or villa, or at our office, depending on what you selected at booking. The handover takes about 10 minutes and follows the same routine every time:

• Together we walk around the car and check its condition: body, windows, wheels, interior and fuel level.
• Every existing scratch or mark, however small, is recorded in the inspection report and photographed.
• You receive a copy of the report, and the photos are stored with your booking.

Please take your time during this inspection: point out anything you see, and feel free to take your own photos as well. Your signature on the inspection report confirms that the recorded condition is correct, and it protects you: you can never be charged for damage that was recorded before your rental started. At the same time, the signature is a waiver of claims regarding damage that was visible but not recorded, so check the car carefully.

The Vehicle is provided in technically sound condition, clean, and with the fuel level stated in the report.

The Vehicle is rented for normal personal use: holidays, day trips, shopping, visiting family, business meetings. It must be driven with reasonable care and in compliance with Spanish traffic law.

The following uses are strictly prohibited, because they endanger you, the car, or both, and they void the insurance (Section 11):

• Letting anyone who is not listed in the rental agreement drive the car
• Any commercial use: taxi services, ride-hailing, deliveries, driving lessons, subletting
• Races, speed tests, rallies or any competitive driving
• Off-road driving: unpaved mountain tracks, beaches, forest roads
• Taking the car outside the permitted territory without our written consent (Section 5)
• Towing other vehicles or trailers
• Any use contrary to the law

Smoking in the car is strictly prohibited, including e-cigarettes and vaping. Removing the smell of smoke requires professional ozone decontamination and takes the car out of service for days. For this reason, if the Vehicle is returned with traces or odour of smoking, a flat decontamination fee of 1,000 EUR applies and will be withheld under this agreement (Section 18). This is the single largest fee in this document, and it is entirely avoidable: please simply do not smoke in the car.

Pets are welcome, but only with our prior written consent (a WhatsApp message is enough) and ideally in a carrier. If the car is returned with animal hair or odour and we were not informed, the special cleaning fee of Section 18 applies.

You may drive the Vehicle throughout the entire territory of mainland Spain without any restrictions: Costa Blanca, Valencia, Murcia, Andalusia, Madrid, Barcelona, the Basque Country, anywhere on the peninsula. No notification is needed for trips within mainland Spain.

Trips beyond mainland Spain require prior written consent from WeOneRent. This includes:

• Andorra (a popular ski and shopping destination)
• Portugal and Gibraltar
• Any other country
• Any sea crossing by ferry, including ferries to the Balearic or Canary Islands

Why consent is needed: the standard insurance and roadside assistance included in your rental are valid for mainland Spain. A cross-border trip requires additional insurance coverage and involves an additional fee. Both are arranged individually: message us before your trip, tell us where you want to go and for how long, and we will quote the exact cost and confirm in writing. In most cases this takes less than a day.

If the Vehicle is taken outside the permitted territory without consent, all insurance coverage becomes void, and the Client bears full liability for any damage to the car, for its recovery and for the costs of returning it to Spain.

The rental period begins when the keys are handed to you and ends when the car is returned to and inspected by a WeOneRent employee. The minimum rental period is 3 days. A return outside working hours is considered completed only after our employee has inspected the vehicle.

Returning late. We understand that holidays are unpredictable, so the rules are simple and generous:

• The first 60 minutes after the agreed return time are free: no questions, no fees.
• After the grace period, a late fee of 15 EUR per started hour applies.
• A delay of more than 2 hours is charged as one additional rental day at your current daily rate.

Worked example: your return time is 10:00. Returning at 10:45 costs nothing. Returning at 11:30 costs 15 EUR. Returning at 15:00 costs one extra day. If you know you will be late, message us: in most cases we can simply extend your rental at the normal daily rate, which is always cheaper. If a late return causes the loss of the next confirmed booking, the Client may additionally be liable for the documented direct loss.

Mileage. Each rental includes 200 km/day (Basic: 100 km/day), calculated cumulatively across the whole rental. Cumulatively means the allowance is one shared pool: a 5-day rental includes 1,000 km in total, a 10-day rental includes 2,000 km. You can drive 350 km one day and 50 km the next; only the total matters. For a typical Costa Blanca holiday this is more than enough: even a day trip from Alicante to Valencia and back fits inside a single day allowance.

Mileage is recorded from the odometer at handover and at return, and both figures appear in the inspection reports you sign. If you exceed the total allowance, excess kilometres are charged at 0.30 EUR per kilometre at the end of the rental, itemised on your final invoice. Monthly tariffs may have their own mileage cap, stated separately in the booking confirmation.

Premium package: no daily mileage limit at all; total mileage is capped at 4,000 km per month. Above that, the standard 0.30 EUR per kilometre applies. If you are planning a big road trip, Premium is designed exactly for you.

Our fuel policy is full-to-full, the fairest policy in the industry and the one recommended by every consumer organisation. You receive the car with a full tank and return it with a full tank. That is the whole policy.

If the car is returned with less than a full tank, we charge only the cost of the missing fuel at the local market price, with no additional refuelling service fee. Most rental companies add a 20 to 50 EUR service charge on top of the fuel; we do not.

A practical tip: there are petrol stations within a few minutes of all our delivery points. Fill up shortly before the return, keep the receipt, and the fuel question will never cost you a cent.

A deposit is a guarantee held during the rental, not a payment. Whether you leave one at all depends on the insurance package you choose:

• Basic: 1100 EUR deposit - returned within 30 working days
• Essential: 500 EUR deposit - returned within 1-3 working days
• Comfort: 300 EUR deposit - returned within 1-3 working days
• Zero Deposit: 0 EUR - no deposit at all
• Premium: 0 EUR - no deposit at all

You choose how to provide the deposit. Unlike most rental companies, we do not insist on a credit card. Any of the following works:

• A card payment: credit or debit
• Cash at handover, against a signed receipt
• Bank transfer before pickup

The deposit may only be used to cover documented obligations under this agreement: damage as assessed under Section 12, fines under Section 16, or unpaid fees. When the rental ends with no outstanding issues, which is the vast majority of rentals, the deposit - cash, card or bank transfer - is returned in full within 1-3 working days of drop-off; with the Basic package - within 30 working days. A card refund can take a few business days to appear, depending on your bank. You will never wonder where your deposit went: any deduction comes with an itemised invoice and evidence.

Every WeOneRent vehicle carries a mandatory third-party liability policy (RCA, Responsabilidad Civil Automovil) with Allianz, one of the largest insurers in Europe. This baseline policy covers damage that the car causes to other people, other vehicles and property. It is included in every rental at no extra cost and cannot be removed.

What the baseline policy does not cover:

• Damage to the rented vehicle itself
• Personal injury to the driver
• Personal belongings of the Client or passengers

To cover damage to the rental car itself and to reduce or remove your financial exposure, you choose one of the five packages described in Section 10 during booking. By default, the booking system pre-selects Zero Deposit; you can switch to Basic, Essential, Comfort or Premium at any step before payment. The packages are priced per day, and the widget always shows the total for your exact dates before you pay. Nothing is sold at the counter and nobody will pressure you to upgrade at handover: the choice you make online is final unless you yourself ask to change it.

All five packages include third-party liability, free handover in the Alicante area 09:00-20:00 and 24/7 multilingual support. Glass and tire coverage without any excess is included from Essential upwards. The standard mileage allowance is 200 km/day (Basic: 100 km/day, Premium: no daily limit). All prices include IVA 21%. The differences are the deposit, the excess, and roadside assistance:

How to read this table. The excess is the maximum amount you can ever pay out of your own pocket for damage to the car in a single incident; everything above it is on us. The deposit is what is held as a guarantee during the rental and is returned within 1-3 working days of drop-off (Basic: within 30 working days). Higher packages cost more per day and in return lower both numbers, down to zero on Premium.

Which package suits whom: Basic is the lowest daily rate for drivers who are fine with liability-only cover, a 1,100 EUR deposit, returned within 30 working days, and a 2,500 EUR excess. Essential is for confident drivers who want the lowest daily rate and accept a deposit and a higher excess. Comfort adds roadside assistance and a smaller deposit. Zero Deposit, our most popular choice and the default, means your card is never touched and your worst-case cost is capped at 500 EUR. Premium is total peace of mind: no deposit, nothing to pay even if the car is damaged, and no daily mileage limit.

Glass and tires are covered without any excess on every package from Essential upwards. With Zero Deposit, your maximum out-of-pocket cost for at-fault damage is capped at 500 EUR. With Premium, the excess is 0 EUR: you pay nothing for accidental damage, regardless of the actual repair cost.

Insurance exists to protect honest drivers from accidents. It does not protect deliberate risk-taking. Coverage is void, and the Client bears 100% of the damage, in the following cases:

• The driver is not listed in the rental agreement
• Driving under the influence of alcohol or drugs
• No valid driving licence at the time of the incident
• Traffic violations that caused or contributed to the damage (for example, significantly exceeding the speed limit or running a red light)
• Off-road driving
• Transfer of the vehicle to third parties
• Intentional damage or gross negligence
• Failure to comply with the required procedures in case of an accident (Section 13)
• Use outside the permitted territory without consent (Section 5)

Two further standard exclusions apply on all packages: damage caused by refuelling with the wrong fuel type, and damage to the clutch caused by misuse. Both are avoidable with normal care.

This section describes exactly what happens if the car comes back with new damage. We know from industry statistics that damage disputes are the number one fear of rental customers across Europe, so our process is built to be fully documented and transparent at every step:

• Joint inspection. At handover and at return, the car is inspected together by you and our employee, with photographs. You receive a copy of both reports.
• On-the-spot honesty. If new damage is found at return, you are told immediately, in person, while you are still there. Nothing is "discovered" after you leave.
• Documented invoice. Any charge for damage is based on an itemised invoice with photographs and, where applicable, a repair estimate, sent to your email within 48 hours.
• No documentation, no charge. No amount is withheld from your deposit or charged to your card without this documentation. Ever.
• Excess cap. Your liability is always capped at the excess of your chosen package (Section 10), and the excess applies per incident.

If you disagree with an assessment, reply to the invoice email or use the complaints procedure of Section 28. Your deposit is not a bargaining chip: it is only touched for documented, itemised, photographed obligations.

If you are involved in an accident, stay calm and follow these steps. They protect your insurance coverage and are required by this agreement:

• Safety first. Stop the car, turn on hazard lights, put on the reflective vests (in the glovebox or boot) and place the warning triangle or V16 beacon. If anyone is injured, call 112 immediately.
• Notify WeOneRent within 24 hours of the incident: call or WhatsApp us. We speak your language and will guide you through everything.
• Complete the CAI form (Constat Amiable d'Accident, the standard European accident statement, also known as parte amistoso). There is a copy in the car's document folder. Fill it in together with the other driver, and photograph everything: both cars, plates, licences, insurance details and the scene.
• Provide all documents within 48 hours: the completed CAI form, photos, and a police report if the police attended.

When the police must be called: if anyone is injured, if the other driver refuses to complete the CAI form, appears to be under the influence, or flees the scene.

Failure to follow this procedure (for example, leaving the scene without completing the form, or notifying us days later) will result in full financial liability for the Client, because it makes the insurance claim impossible to process.

In the unlikely event of theft or vandalism:

• Contact the local police immediately and file an official report (denuncia). Without a denuncia, no insurance in Spain will process a theft claim.
• Notify WeOneRent right away: we will help you with the process and with your onward travel options.
• Provide us with the police report and, in case of theft, return the car keys. Keys in hand prove the car was locked and not left with the keys inside, which is a standard insurer requirement.

Failure to follow this procedure will result in full liability for the Client. With the procedure followed, your exposure is capped by the excess of your package.

Our cars are serviced on schedule and inspected between every rental. Still, any machine can have a bad day, so here is the rule that protects both you and the car:

If a warning light comes on, or the car makes an unusual noise, or anything feels wrong: stop as soon as it is safe and contact us immediately. We answer 24/7. In most cases we can tell you within minutes whether it is safe to continue; if it is not, we arrange assistance or a replacement.

Continuing to drive with an active warning light can turn a small issue into an engine-destroying one, and makes the Client liable for the resulting damage. Roadside assistance is provided according to the selected insurance package: included from Comfort upwards, arranged at cost on Basic and Essential.

During your rental you are the driver, so charges that arise from driving are yours. This includes:

• Traffic fines: speeding, parking, restricted zones (ZBE low-emission zones in large cities), bus lanes
• Parking fees and towing charges
• Toll road charges (most Costa Blanca motorways are toll-free, but some Spanish autopistas are not)

How it works in practice: fines usually arrive at our address weeks after the rental, because the car is registered to us. Spanish law requires us to identify the driver to the authorities (DGT, town halls), and we do so in every case; this is not optional and not negotiable. You will then receive the fine directly from the authority and can pay it (usually with a 50% early-payment discount) or appeal it yourself.

For each fine, penalty or charge we process, an administrative fee of 30 EUR applies in addition to the fine itself; it covers the mandatory identification paperwork. Fines and the fee may be charged to your card, including after the end of the rental, always subject to the documentation rule of Section 19: you receive a copy of the fine and an itemised invoice.

Free cancellation up to 24 hours before pickup, regardless of the chosen insurance package and for any reason. Modifications (dates, times, or a different car) are also free during this window: message us and we rearrange your booking.

For cancellations within 24 hours of pickup, and in case of a no-show, the first rental day is charged; the rest is refunded.

Returning early: multi-day rentals can be shortened on request, and refunds for unused full days are processed within 5 business days. We believe you should not pay for days you did not use.

To cancel or modify, use the link in your confirmation email, or simply write to us by email or WhatsApp.

The following additional costs exist so that one client's carelessness is never paid for by the next client. Each is charged only when the situation actually occurs, always with documentation (Section 12):

• Missing fuel: cost of the missing fuel at the local market price, with no service fee (Section 7)
• Exceptional cleaning: flat 250 EUR if the car is returned in an unacceptable condition: stains, vomit, or excessive dirt well beyond normal use. Normal holiday dust and sand are fine and covered by standard cleaning at no cost.
• Smoking decontamination: flat 1,000 EUR (Section 4)
• Animal hair or odour without prior consent: special cleaning at the flat 250 EUR rate (Section 4)
• Lost or damaged keys: 150 to 300 EUR depending on the model, which is the actual replacement and programming cost
• Damage not covered by the chosen package: repair cost up to the excess of your package (Sections 10 to 12)

By entering into this agreement, the Client consents to charges being made to their bank card during or after the rental period to settle outstanding obligations under this agreement: damage within the excess, fines with the administrative fee, fuel, late fees, or exceptional cleaning.

This consent is strictly limited by our documentation rule: any charge is made only for documented amounts and is always accompanied by an itemised invoice with supporting evidence (photos, fine notices, receipts) sent to your email. If you paid a cash deposit, deductions and refunds are handled through it first; the card is only used when no deposit or an insufficient deposit remains.

Additional drivers. Any number of additional drivers can be added for 6 EUR per day each. Every additional driver must be present with their licence and ID and meet the same requirements as the main driver (Section 2). Sharing the driving on long trips makes your holiday safer; unlisted drivers void the insurance, so please take the minute to add them.

Young drivers (21 to 24). A mandatory surcharge of 9 EUR per day applies. It reflects the statistically higher insurance risk of this age group and is a flat, transparent amount: no caps, no games, and it is shown in the booking widget before payment. Same cars, same insurance, same service as every other client.

Senior drivers (75 and over). A one-time surcharge of 85 EUR applies per rental, also shown upfront in the widget.

All surcharges appear in your total price before you confirm the booking. There are no age-related surprises at handover.

When you book with WeOneRent, you book the specific car model shown, not a vague "or similar" category. The exact model, year and photos in the booking are the car you receive.

In the rare case that your booked car becomes unavailable for reasons beyond our control (for example, the previous client had an accident or the car needs unplanned repair), we will tell you as early as possible and offer you the choice of:

• A vehicle of the same or higher category at no extra cost, or
• A full and immediate refund of everything you paid.

The choice is yours, not ours. We will never silently downgrade you or hand you keys to something you did not book.

Delivery is our signature service: instead of finding a rental desk and standing in a queue after your flight, you walk out and your car is waiting for you, with a person who greets you by name.

Airport delivery. We monitor your flight number from the moment you give it to us. If your flight is delayed, the handover time shifts automatically to the actual landing time, at no cost and without you having to tell us anything. Our employee meets you at the agreed point at the terminal.

Waiting time. Once the handover time is agreed (and adjusted for your actual landing), we wait 10 minutes free of charge. Beyond that, a waiting fee of 20 EUR per started hour applies, unless otherwise agreed: if your bags are lost or the passport queue is enormous, just message us and we will work it out.

Hotel and villa delivery. The same personal handover at your accommodation, at the time agreed in the booking. Deliveries outside working hours are possible with the after-hours fee shown in the booking widget.

We accept practically every reasonable way to pay, and a credit card is never required:

• Online at booking: bank card (credit or debit), Apple Pay, Google Pay
• At handover: card or cash
• Bank transfer: available on request before pickup

You select the payment method during booking and can always ask us to switch. The rental must be paid in full before or at handover. The same flexibility applies to the deposit (Section 8): cash, card or bank transfer - your choice.

All prices on the website, in the widget and in this agreement include IVA 21% (Spanish VAT). The price you see is the final price; an invoice is provided for every payment.

Spanish law is strict and clear: children up to 135 cm tall must travel in an approved child restraint system appropriate to their size, in the back seats. Police checks are real and the fines are substantial, so please plan for every child in your group.

We provide three types of seats as extras with a one-time fee (not per day, unlike most competitors): infant seats (0 to 3 years), toddler seats (3 to 7 years) and booster seats (4 to 9 years). Select them in the booking widget and they will be installed in the car before handover.

Seats are provided clean, undamaged and approved. The driver remains responsible for verifying that each seat is correctly installed and each child correctly secured before every trip; our employee will gladly help you check at handover.

The Client bears full responsibility for the Vehicle and for compliance with all terms of this agreement from the moment of handover until the vehicle is formally returned to and accepted by a company employee.

In practice this means: park sensibly, lock the car, keep the keys and documents safe, and treat the car as you would your own. Your financial exposure for accidental damage is always capped by the excess of your chosen package (Section 10), provided the terms of this agreement are respected.

WeOneRent SL accepts no responsibility for personal belongings left in the vehicle before, during or after the rental period. Please double-check the cabin and the boot at return: sunglasses, chargers, beach bags and passports are the usual suspects. If you do forget something, contact us as soon as possible: if it is in the car, we will keep it safe and arrange a way to get it back to you.

WeOneRent SL is the data controller for the personal data you provide: name, contact details, licence and ID data, and payment information. We process it for three purposes only:

• Performing this agreement: booking, handover, invoicing, deposit handling
• Complying with legal obligations: identity verification and the mandatory identification of drivers to traffic authorities for fines (Section 16)
• Customer service and, only with your consent, occasional service communications

Processing is carried out in accordance with the EU GDPR and the Spanish LOPDGDD. Your data is never sold. It is shared only with the parties needed for the purposes above: the insurer for claims, authorities when the law requires it, and our payment processor for payments.

You have the right to access, correct, delete and port your data, and to object to processing. Full details, including retention periods and how to exercise your rights, are in our Privacy Policy at weonerent.es/privacy-policy.

If anything about your rental was not right, tell us: we genuinely want to know. Write to hello@weonerent.es and you will receive a substantive answer within 10 business days, in your language.

Official complaint forms (hojas de reclamaciones), as required by Spanish consumer regulations, are available on request at handover or by email.

If we cannot resolve a dispute between us, consumers may use the European online dispute resolution platform at ec.europa.eu/odr, or the Spanish consumer arbitration system (Junta Arbitral de Consumo).

WeOneRent SL shall not be held liable for any failure to fulfil its obligations resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather, strikes, road closures, government restrictions or other force majeure events. In such cases we will always do our best to offer an alternative solution or a refund for services not delivered.

This agreement is governed by Spanish law. Disputes with consumers are subject to the courts determined by Spanish consumer legislation, which as a rule means the courts of the consumer's domicile in Spain; in all other cases, the courts of Alicante, Spain.

If any provision of this agreement is held invalid, the remaining provisions remain in full force. This agreement is provided in English; translations into other languages can be provided for convenience on request.

Questions about any clause are welcome at any time: hello@weonerent.es, +34 607 442 437 (phone and WhatsApp, 24/7).